Refund and Replacement Policy

We want every order to arrive correctly and in good condition. Because of the nature of our products, all sales are final, but we will always work with you if there is a problem with your order.

Incorrect Products

If you receive a product different from what you ordered, please contact us within three days of delivery.

Include your order number and clear photos of:

• The product you received
• The product label
• The shipping package and label

Once we confirm the mistake, we will send the correct product at no additional cost. Please keep the incorrect product unopened and in its original packaging while we review the request.

Products Damaged During Shipping

We carefully package every order before shipment. However, damage that happens while a package is being transported is generally the responsibility of the shipping carrier.

If your package arrives damaged, please contact the shipping carrier promptly to begin a claim. Keep the damaged product, box, shipping label, and all packaging materials, as the carrier may request photographs or an inspection.

You may also contact us, and we will be happy to provide available shipping records, receipts, or other documentation that may help with your claim.

Lost or Missing Packages

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the shipping carrier.

Packages that are lost, stolen, or misplaced after being marked as delivered are generally handled through the shipping carrier’s claim process.

Cancellations and Order Changes

Please review your order carefully before completing checkout. Once an order has entered processing or has been shipped, we may not be able to cancel it or make changes.

Contact Us

For assistance with an incorrect order or shipping issue, please contact us.